If you've ever called a technical support
number, you may have experienced having a technician help you by using remote
computer software. For moderate to complex issues, remote desktop connection
software can save a lot of time. It can also help you access your own computer
or your company's computer if you're in a different physical location.
As a small business owner, you may offer
technical support to your clients if your product is computer-based. To make
technical support easier, you may wish to use remote computer software.
In this article, we'll briefly explain what
remote desktop software is. Then, we'll provide an overview of over 18 of the best
remote access software tools out there—some of which are available at no charge.
What Is Remote Desktop Software
Remote computer software allows one computer to
control mouse and keyboard inputs from another computer across a network or the
internet. Remote desktop sharing involves two computers:
- A local computer, also called the client. This is the computer that you'll be controlling through use of remote access software.
- A remote computer, also called the server. This
is the computer where you'll enter the commands that you wish to use on the
While the idea of one computer being able to
control another remotely may conjure up images of malicious hackers, it has
many practical uses. It's particularly useful in technical support. It may be
used by remote workers or workers who travel frequently. Desktop sharing can
also be helpful for online presentations and web conferencing where the
presenter shares information with a group of computers (without controlling
their machines). It can even be used for educational purposes.
It's also important to note that most remote
access software provides security features to make the remote connection more
secure. Such features may include:
- a limit on the number of users who can connect
- password protection
- encrypted data transmission
- gated access
- blacklisting of unwanted connections
As you begin to look for the right remote
computer software for your needs, you'll want to pay attention to the security
features each package offers.
18+ Best Remote Access Software Tools
To help you in your search for remote access software here's a list with an overview of some of the best
remote desktop software for Windows and Macs:
Note: Not every package listed below is free remote desktop software, but many premium tools
do offer a free trial period.
The Apple remote desktop is a good option for
desktop support. It includes features that allow you to automate
frequent tasks. There are also task templates you can reuse. Plus, the application
usage reports allow you to monitor which applications are being used while user
history reports let you know who has used the network.
For each Mac that you'll be using Apple Remote desktop on
you'll need to purchase a license for each computer. If you'll be using the
software on a lot of machines, you can purchase an unlimited managed systems
license that allows you to use it with an unlimited number of machines. This software can be found in the MacOS App store. Learn more about the Apple Remote Desktop in the tutorial below:
The Microsoft Remote Desktop is free remote
desktop software that's available from the Microsoft store. This tool allows
you to connect to machines remotely through a Remote Desktop Gateway on a
The remote desktop software can be installed on
up to ten devices with Windows 10 (or higher), Xbox One, and Windows 8 and 8.1 devices. Keep in mind, your
devices must be turned on for it to work.
Also, you won't be able to transfer files between machines, but you can
copy and paste information.
If Chrome is your browser, you may want to
consider the Chrome Remote Desktop app for your remote access needs. This is
another tool that provides free remote computer access through the web using a
secure connection. This tools supports multiple operating systems including Windows, Mac, Linux, and Chromebook.
This tool can be a great way to provide quick technical
support. You can also log in to your own machine remotely. To learn more about Chrome Remote Desktop, study the following tutorial:
Here's free (for personal use) remote desktop software. Not only will TeamViewer allow you to share
screens through your computer, you can share through your iPhone and iPad as
well. One of the advantages of this is that it allows you to connect securely
without using a VPN.
TeamViewer integrates with many popular software programs including Zendesk, SalesForce, and Amazon Workspaces—to name just a few.
This platform-independent premium remote desktop
software lets you securely access your computer through the internet whenever
you want to. You can also set RemotePC up for one-time sharing using an Access
ID and key.
Not only can you access a remote computer
through this tool, you can also transfer files from your remote machine and
even print information from your remote computer. Remote PC uses TLS v 1.2/AES-256 encryption.
computer software features strong TLS and 256-bit AES encryption. It has several levels available. At the business level,
you'll be using the software to access your own computer. The next available
level provides remote access for IT professionals and support teams so that
they can provide technical support to their clients' computers and servers.
Finally, there's an on-demand support level that allows you to access a
client's machine with a code.
7. VNC Connect
Here's another remote
desktop connection software with 256-bit AES session encryption. This screen sharing software let's you access a
computer remotely and securely through cloud connectivity or directly. Plus, VNC Connect supports remote deployment. It works
on a wide variety of platforms from PCs to Linux and iOS to Android. It's also available in six languages including English,
Spanish, and German.
Use Radmin remote computer software for
technical support, access to your remote machines, or to access your
workstation while you travel. It's based on a client-server architecture. Transfer
files using drag-and-drop. You can also work on unattended machines. Transmissions
are secured by 256-bit AES encryption. Although, Macs aren't supported at this time.
If you need to provide support to clients or
hold a meeting with remote clients or staff members, ShowMyPC offers desktop
sharing, screen sharing, and helpdesk functionality through their website. You can also use it for remote computer access. This remote
computer software doesn't support Macs.
10. Zoho Assist
This remote desktop connection software comes
from the makers of Zoho Office Suite, which includes several helpful desktop
tools such as Zoho Write and Zoho Sheet. This tool offers the capability to offer web-based remote support as well as the ability to set up unattended remote access. To
learn more about other Zoho tools, study these tutorials:
- Zoho Docs Primer: Using Zoho Sheet For SpreadsheetsAndrew Kunesh30 Jun 2014
- Zoho Docs Primer: Using Zoho Write to Edit DocumentsAndrew Kunesh24 Jun 2014
- Use Zoho ContactManager to Keep Track of Your Business ContactsAndrew Kunesh15 May 2014
- Zoho Docs Primer: Creating Presentations With Zoho ShowAndrew Kunesh07 Jul 2014
One nice Zoho Assist feature is that you can manage
unattended computers remotely.
After ten years, GoToMyPC has got the remote access capability down. It's easy to install. Plus, you can use it to transfer files between computers. If more than one monitor is connected a computer, this remote computer software lets you view all connected monitors.
remote desktop connection software has
several popular features. For example, it can be integrated with popular apps
like Zendesk and Slack. You can also set it up for unlimited unattended access.
Or use it for remote meetings. This remote access software works across
multiple platforms, including Windows, Mac, Linux, Android, and Chrome OS.
13. Remote Utilities
Remote Utilities remote access software includes
robust security with the ability to enable additional security options. Use it on
a network or with a VPN through the internet. Also, you can scale
the number of Remote Utilities installations to meet your needs and configure
it to your requirements. It also supports file transfer and remote printing. The initial key exchange for this software uses RSA 2048. For subsequent data transfer it uses AES 256-bit encryption.
AeroAdmin offers a free version of its remote desktop
software as well as a premium version. One of its strengths is that all you
need to run it is an executable file. It works on computers connected through a
network as well as through the internet. Also, you can set it up to access
unattended computers. All data
transmission is encrypted using AES and RSA algorithms.The executable has a small
footprint of only 2 MB.
AnyDesk remote desktop software lets you access
remote machines efficiently and quickly through a network connection or through
the internet. It works with a variety of platforms and even mobile devices. You
can use it to transfer files, collaborate, and more. Security features include
encryption and verified connections. You can also restrict who can access your
computer by creating a whitelist. Use it for online collaboration, presentations, and more. It also
features built-in file transfer.
If your industry requires high security,
SecureLink may be the remote computer software that you need. It's currently
being used by businesses in highly regulated industries such as healthcare,
retail, finance, government, and more. It
has specific security features for each industry type to ensure that your
information and your clients' information are protected while ensuring
compliance to government regulations.
17. Lite Manager
Here's another remote desktop software that also
offers a free version and pro version. The free version of the remote desktop
software has fewer functions that the premium tool. For the premium tool, you
pay by the license. It includes many popular features for remote access
software including desktop control of Windows' devices as well as the ability
to provide remote installation and updates. Multiple languages are supported. This package features a 2048-bit ASA signature key and a 256-bit session key.
This remote computer software can be used for
meetings, web conferences, online presentations, and even technical support.
Use this tool through a website you access by entering a session ID. It
features desktop sharing, remote control, session recording and playback.
There's even a whiteboard and chat feature. BeamYourScreen supports Windows, Mac, and Linux. It offers 256-bit AES encryption.
19. Anyplace Control
Use this remote computer software for PC to share screens, control a remote computer, and transfer files. This remote access tool works through the internet or through a LAN. Security features include password protection, IP filtering, and traffic encryption. It also features voice and text chat.
You've just learned about remote computer software
and how it's used. Also, we've explored over 18 of the best remote desktop
software for Windows and Macs as well as some free remote desktop software
options. If you're trying to decide which
remote desktop software is best for your business use the
remote desktop software list in this article as a starting place to find the
perfect tool for your needs.