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20 Best Free FAQ Format Microsoft Word Templates to Download 2022

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By using a FAQ template doc, you can create an impressive document in minutes. This article lists premium and free FAQ templates in Word for 2022.

Project Proposal Template - Huntsville, a premium template from Envato Elements with a FAQ pageProject Proposal Template - Huntsville, a premium template from Envato Elements with a FAQ pageProject Proposal Template - Huntsville, a premium template from Envato Elements with a FAQ page
Project Proposal Template - Huntsville, a premium template from Envato Elements with a FAQ page
A FAQ (Frequently Asked Questions) is a print document or website page that provides basic information about a product or service.

There are loads of benefits to having a FAQ document. Here are some top benefits:

  • It shows initiative. You've done your research. Now you're trying to help customers by providing as much information as possible.
  • It limits the need to contact your company's support team.
  • It makes your company look professional and experienced. 

Avoid creating this FAQ document from scratch. Browse through all the premium and free pre-built Microsoft Word print templates. Choose one that suits your needs.

This article has a collection of the best premium Microsoft Word print templates from Envato Elements. There's also a list of 20 free FAQ templates in MS Word found online. 

Find the Best FAQ Template Word on Envato Elements for 2022 (Unlimited Use)

Envato Elements is an excellent place for premium MS Word print templates with an FAQ section. With an active Envato Elements subscription, you'll be able to download as many digital assets (including FAQ templates in Word) as you need. Access unlimited creative files when you need them.

Get access to an all-you-can-download creative library — all for a low monthly fee. 

Explore Microsoft Word Templates

Use premium MS Word templates from Envato Elements to help you work smartUse premium MS Word templates from Envato Elements to help you work smartUse premium MS Word templates from Envato Elements to help you work smart

Use premium MS Word templates from Envato Elements to help you work smart

Access creative files like:

  • presentation, graphics, print, and web templates, 
  • royalty-free music, audio, photos, and video files, 
  • fonts, 3D objects, and so much more.

3 Best Premium FAQ Template Word for 2022 (Envato Elements)

Let's explore the different best premium print templates with an FAQ section. These files are available on Envato Elements. 

Check out this tutorial to learn how to convert InDesign templates to MS Word
Gold Brush Square Trifold BrochureGold Brush Square Trifold BrochureGold Brush Square Trifold Brochure

Kahuna_Design designed this trendy brochure template for fashion. But it can be easily used as a FAQ handout. It's a 20cm x 20cm document with six sides. Whatever your product or service, this premium template will work well for you.

Ebook - MS Word & InDesignEbook - MS Word & InDesignEbook - MS Word & InDesign

Ebook is an 18 paged custom document. Turn the resource page in this document to a FAQ section. Remove the images if you need more space for your questions and answers.

Company Profile Modern TemplateCompany Profile Modern TemplateCompany Profile Modern Template

Company Profile comes with 16 modern and clean pages. Convert any of the current sections for your FAQ needs. It can be a stand-alone FAQ document or a FAQ section within a bigger document.

20 Top Free MS Word FAQ Format Template Examples to Download (2022)

Premium digital files are well-designed, on-trend, easy to use, and impressive. Test them out to experience it first-hand. Check out Envato's monthly premium freebies. 

Envato Elements offers various free files for you to try monthly.Envato Elements offers various free files for you to try monthly.Envato Elements offers various free files for you to try monthly.

Envato Elements offers 12 free files for you to try monthly. 

These freebie files get refreshed every month. Try again next month if a file you're looking for isn't in this month's collection. You may be in luck. 

Here's the offer:

  • Envato Elements offers 12 free monthly premium creative files. Graphics, photos, videos, templates, fonts, and more are among this collection. Create a free account to download and use Envato Elements' freebies.

Can't find what you're looking for in this month's selection? Explore these few free FAQ templates in MS Word found online:

This FAQ template is simple and to the point. List down all your questions and answers to help support customers.

The frequently asked questions template is gray and education-themed. This template was designed as a fact sheet but can be turned into a FAQ document.

Social Stories - Free FAQ Format WordSocial Stories - Free FAQ Format WordSocial Stories - Free FAQ Format Word

This template comes with a purple letterhead and two columns. The text highlights are in green. 

This is a simple frequently asked questions template with black body text and red title text. There's a multicolored header.

This FAQ template has a red stripe at the header and footer. All title texts are in red too. 

There's a two-column table that helps divide questions from answers. The color used on the table is alternate per row, making it easier to read. 

The main title of this document is vertical and on the left. There's an image at the header in this frequently asked questions template. 

Public Relations - Fact Sheet or Free FAQ Template WordPublic Relations - Fact Sheet or Free FAQ Template WordPublic Relations - Fact Sheet or Free FAQ Template Word

Questions and answers can be on the left. There's a highlight section on the right for important information.

This is a five-page document. Titles have green text and border which breaks down content into sections. 

This frequently asked questions template is full of tables. Each section can be a question and answer. It could get confusing, so best to be mindful of that. 

Plant - Free FAQ Format Word comes with a simple header and two columns. Include images to grab attention. 

There is an intro section followed by three columns that one can use for questions and answers. Section and title highlights are in red.

SAP Corporate - Free Fact and FAQ Template DocSAP Corporate - Free Fact and FAQ Template DocSAP Corporate - Free Fact and FAQ Template Doc

There are three columns in this document. The header and highlights are in yellow.

This free frequently asked questions template can be used to create a FAQ document but would need some editing. If you want to avoid structural changes, this isn't a template for you.

This is an HR information sheet that comes in a FAQ format. Each question has a different color making it easy to separate it into sections.

This is an event fact sheet template with bright green highlights. It's quite a no-fuss and straightforward format.

There are two columns in this document, but they're not the same size. The left column is more significant than the right column.

Student Finance Free FAQ Template WordStudent Finance Free FAQ Template WordStudent Finance Free FAQ Template Word

This free downloadable FAQ template in Word uses orange and blue to highlight questions and essential details. It's simple but draws in your attention.

This free FAQ template in MS Word has a table with three columns and one row for content. 

There's no design element to this frequently asked questions template. Questions are in bold, and answers are in italics. 

How to Make a FAQ Template In MS Word Quickly

Now that you've got your premium frequently asked questions template, it's time to edit it. You'll want to customize the template so it fits your business's brand identity. 

To customize your FAQ template, simply follow the steps below. For this tutorial, I'll be using the premium template, Letterhead Word

Letterhead WordLetterhead WordLetterhead Word
Letterhead Word has well-organized layers, is fully customizable, and print-ready. Let's get started:

1. Remove Unwanted Elements

Many of the premium FAQ templates are multipurpose templates. This means that there are probably elements on the templates that don't necessarily work for FAQ documents. Before you begin editing your template, you'll want to remove these elements.

To do this, click the elements you don't want and click backspace

remove unwanted elementsremove unwanted elementsremove unwanted elements

2. Add In your Content

Now it's time to add in your FAQ content. Your template will have text placeholders where you can paste in your text. Double-click the text that you want to edit and then paste in your content. Do this until you have added in all of your FAQ content. 

3. Add Your Logo

Branding is very important. You want your audience to see your brand name on every piece of content that they encounter. Your FAQ document is no exception. Most documents will have a logo placeholder on the top of the document. 

First, delete the default logo by clicking it and then hitting backspace. From there, choose the Insert menu option. Then click the Pictures > Picture from File... You can then choose your logo from your computer to add to the frequently asked questions template. 

logologologo

4. Change the Color Scheme

Chances are the color scheme on the FAQ template doesn't match your brands. You'll want to change the colors of the document to fit your brand's colors. To do this, click the Design menu header. Then click the Colors option and choose your brand's colors. 
color schemecolor schemecolor scheme

5. Change Fonts

Fonts play an important role in any document. You'll want to have a font that's clean and easy to read for your FAQ. To change the font of your text, first select the text you want to change the font of. Then click the Font drop-down menu and choose the font that you think suits you best. 

change fontschange fontschange fonts

Let's now go over a few tips that can help you make better FAQ documents.

5 Quick Tips To Make Great FAQ Documents in Word 2022

Here are five quick tips to help you create a modern and impressive FAQ document:

1. Keep It Minimal

Project Proposal Template - Huntsville, a minimalistic MS Word doc from Envato ElementsProject Proposal Template - Huntsville, a minimalistic MS Word doc from Envato ElementsProject Proposal Template - Huntsville, a minimalistic MS Word doc from Envato Elements

Project Proposal Template - Huntsville, a premium minimalistic MS Word doc from Envato Elements

Start with a minimalistic FAQ template doc and keep things simple. Stay away from adding in design elements on your own to avoid cluttering the page. Simplicity is key here.

2. Keep It Short & Simple

It's best to keep questions and answers simple. A few ways to do this:

  • Avoid uncommon or big words.
  • Use active sentences and avoid passive sentences. 
  • Keep the questions to one sentence with minimal words. 
  • Keep the answers as direct as possible. If you need to elaborate, don't use more than three short sentences per paragraph. 

3. Visualize

Information FAQ Word Concept, a premium photo on Envato ElementsInformation FAQ Word Concept, a premium photo on Envato ElementsInformation FAQ Word Concept, a premium photo on Envato Elements

Information FAQ Word Concept, a premium photo on Envato Elements

When possible, add infographics, graphics, or photos to visualize texts. These added high-resolution visuals alongside text will help your customers more. It also helps draw in your viewers.

4. Group Questions Together or Create a Flow

Start by collecting service/product and support questions. Group these questions and create sections. It'll be easier for viewers to go through them and find their questions and answer. For example, keep all product questions together, purchasing questions together, and so on.

Photographer FAQ Page Template, a premium FAQ template on Envato ElementsPhotographer FAQ Page Template, a premium FAQ template on Envato ElementsPhotographer FAQ Page Template, a premium FAQ template on Envato Elements

Photographer FAQ Page Template, a premium FAQ template on Envato Elements

Once you've listed all your questions, you need to determine the navigational hierarchy. This is based on how your users navigate. Start with product questions, move on to purchasing questions, and finally deliver/return inquiries.

5. What Happens If a Customer's Question Isn't on the List?

There'll always be customers with questions that would need personal attention. So, the last question on this FAQ document should be along the lines of, "Have a question that's not on this list?" Direct customers to your website or the support contact details.

Discover More Top Microsoft Word Template Designs

We've explored many premium and free FAQ document templates in MS Word. Find more useful Microsoft Word templates. Start by exploring these collections:

Common FAQ Format Microsoft Word Questions Answered (FAQ)

Let's go over a few common questions that arise when creating FAQ format Microsoft Word documents:

1. How Should I Write the Answers?

Your answers should use language that your audience uses. This tutorial will help you modify your FAQ document so that the answers are displayed in a clear and concise way. 

2. How Long Should the Answers Be?

When writing answers to your questions, keep it short and simple. Your audience will be looking at your FAQ section for answers and don't want to read a whole page of text. 

3. Should I Start With a "Yes" or "No?"

Again, your audience comes to your FAQ page to get an immediate answer. They deserve to be given a direct answer that doesn't waste their time. Begin your answer with either a "yes" or a "no" to the question. 

Here's a list of questionnaire templates that may also work as FAQ templates:

4. Can I Get Creative With My Answers?

Yes, you can! Showing a bit of personality helps you connect with your audience. Instead of giving a robotic answer, try including some inside information or a creative answer.

5. Should I Add More FAQs Over Time?

Absolutely! Over time, your audience will undoubtedly ask more questions. When you start to receive the same question, be sure to add it to your FAQ page. 

If you need help finding more FAQ template downloads, refer to this document

Let's now learn even more about making great Microsoft Word documents.

Learn More About Making Great Word Documents in 2022

Are you new to Microsoft Word? Pin this Beginner's Tutorial Guide to your browser. It serves as a quick reference when you don't want to waste time with an online search.

Here are three samples of how-to tutorials from this guide:

Download a Premium FAQ Template Word Today!

Many free MS Word templates can be used as a FAQ template doc. But most times, they look too simple as it lacks professional designs. If you're looking to create an impressive FAQ document, free templates may not be the best option for you.

Work smart with professional pre-built FAQ templates in MS Word from Envato Elements. You will get a great deal as a monthly subscriber to Envato Elements. You'll get access to millions of premium creative assets, including the best MS Word document templates. With a low monthly fee, you'll effortlessly improve all your creative projects.

Get your premium FAQ template in MS Word from Envato Elements today! Subscribe and download one now!

Editorial Note: This post has been updated with contributions from Daniel Strongin. Daniel is a freelance instructor for Envato Tuts+.

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